Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging, with any original tags. You will also need your receipt or proof of purchase.

To request a return, contact us at info@tavernpuzzle.com. Please include your order number, the item you wish to return, and the reason for the return.

If your return is accepted, we will send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are determined on a case-by-case basis. We will confirm any applicable return shipping charge before you return your item. We cover return shipping for defective, damaged, or incorrect items.

Approved returns should be sent to:
Tucker-Jones House, Inc.
1 Enterprise Drive
East Setauket, NY 11733
United States

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-returnable items

Personalized puzzles, sale items, and gift cards are not returnable. Contact us if you have questions about your specific item.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unused, in the same condition that you received it, and in its original packaging, with any original tags. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund is approved. If approved, we will issue your refund to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@tavernpuzzle.com.